Welcome to the Outlet Modern Relaxed Cap Store FAQ page! We’ve compiled answers to the most common questions about our premium caps, shipping policies, and more. If you don’t find what you’re looking for, our cap experts are always happy to help at [email protected].

About Our Products

What types of caps do you offer?
We specialize in premium, stylish caps including:
  • Bucket hats – Classic, casual style with full brim protection
  • Meshback caps – Breathable design for maximum comfort
  • Relaxed Adjustable – Customizable fit with premium materials
  • Relaxed Fitted – Structured, snug fit for a polished look
  • Snapback caps – Adjustable strap for versatile sizing
What makes your caps different from others?
Our caps combine premium materials with relaxed, stylish designs that appeal to fashion-conscious individuals worldwide. Whether you’re a streetwear enthusiast, sports fan, or just appreciate quality headwear, our caps are designed for comfort, durability, and effortless style.
How do I choose the right size cap?
Most of our caps are adjustable (Snapback, Meshback, Relaxed Adjustable) to fit most head sizes. Our Relaxed Fitted caps come in standard sizes – please refer to our sizing chart on each product page. If you need assistance, our cap experts can help you find the perfect fit.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. Once your order has been processed for shipping (typically within 1-2 business days), we cannot guarantee changes.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:
  1. Standard Shipping ($12.95 worldwide) via DHL or FedEx (10-15 business days after processing)
  2. Free Shipping via EMS for orders over $50 (15-25 business days after processing)
All orders are processed within 1-2 business days before shipping.
Do you ship worldwide?
Yes! We ship to most countries worldwide from our headquarters in Mooresburg, Tennessee. Some remote areas in Asia and other locations may not be serviceable. During checkout, our system will confirm if we can deliver to your address.
How can I track my order?
All orders come with tracking information. Once your order ships, you’ll receive an email with tracking details so you can follow your cap’s journey in real-time. We’ll also send you updates at key points in the delivery process.
What if my package is lost or damaged during shipping?
We carefully package each cap to ensure safe arrival. If your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work quickly to resolve the issue.

Returns & Exchanges

What is your return policy?
We stand by the quality of our caps and offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, you can return your unworn cap in its original condition with all tags attached for a refund or exchange.
How do I initiate a return or exchange?
Please email us at [email protected] within 15 days of receiving your order with:
  • Your order number
  • The reason for return/exchange
  • Whether you’d like a refund or exchange
We’ll provide return instructions and a prepaid return label if applicable.
How long does it take to process my return?
Once we receive your returned item, we’ll process your refund or exchange within 3-5 business days. Refunds will be issued to your original payment method and may take additional time to appear in your account depending on your bank or card issuer.
Do you offer free return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges due to size issues, we may provide a prepaid return label at our discretion.

Contact & Support

How can I contact customer service?
Our cap experts are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
Where is your company located?
Our headquarters is located at:
Outlet Modern Relaxed Cap Store
4156 Derek Drive
Mooresburg, TN 37811
United States

Still have questions? We’re here to help! Contact our friendly team at [email protected] for personalized assistance with your cap needs.