At Outlet Modern Relaxed Cap Store, we’re committed to making your shopping experience as smooth and stress-free as our signature relaxed-fit caps. Whether you’re part of our global streetwear community or just discovering our collection, here’s everything you need to know about shipping and returns.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Requirement: Orders over $50 USD
  • Delivery Time: 15-25 business days after dispatch

Note: All orders typically process within 1-2 business days before shipping. International customers may be responsible for customs fees upon delivery.

Our Hassle-Free Returns Policy

We stand behind every snapback, bucket hat, and relaxed-fit cap in our collection. If your headwear doesn’t meet your expectations (though we’re confident it will), here’s our straightforward return process:

Return Policy At a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unworn, undamaged with original tags
  • Refund Method: Original payment (Visa, Mastercard, JCB, PayPal)
  • Processing Time: 3-5 business days after we receive your return

Important: For hygiene reasons, Meshback caps and Relaxed Fitted styles with visible wear cannot be returned. All other products (Bucket, Relaxed Adjustable, Snapback) are eligible for returns.

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Product name (e.g., “Relaxed Adjustable Cap – Black”)
  • Reason for return
  • Whether you prefer exchange or refund

Email Template:

Subject: Return Request – Order #[Your Order Number]

Hello Modern Relaxed Cap Team,
I’d like to request a return for my recent purchase:
– Order Number: [Insert]
– Item: [Product Name/Type]
– Reason: [Fit/Quality/Other]
– Preference: [Refund/Exchange for [Product]]
Please advise next steps.
Best,
[Your Name]

2. Receive Return Instructions

Within 24 hours (except weekends), we’ll email you:

  • Prepaid return label (for US customers)
  • International return address: 4156 Derek Drive, Mooresburg, US 37811
  • Customs declaration instructions (for non-US returns)

3. Package & Ship

Securely pack your cap in the original packaging (or equivalent protection) and attach the return label. For exchanges, include a note specifying your new:

  • Style preference (Bucket/Meshback/Snapback etc.)
  • Size/color choice

4. Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds process within 3-5 business days
  • Method: Credited to your original payment (Visa/Mastercard/JCB/PayPal)
  • Notification: You’ll receive email confirmation

Exchange Specifics

For size or style exchanges:

  • We’ll ship your new cap within 1-2 business days after receiving your return
  • Standard shipping fees apply unless the exchange is due to our error
  • International customers may need to pay new customs fees

Pro Tip: Still unsure about fit? Check our sizing guides under each product – our relaxed adjustable styles offer extra flexibility!

Non-Returnable Situations

To maintain quality standards, we can’t accept:

  • Items worn, washed, or altered
  • Meshback caps with stretched fabric
  • Products missing original tags or packaging
  • Personalized/custom orders
  • Final sale items (clearly marked)

Still Have Questions?

Our customer care team at [email protected] is ready to help you resolve any issues – just like we carefully craft each relaxed-fit cap in our collection.

Now that returns are as stress-free as wearing our caps, why not explore our newest arrivals?